Frequently asked questions

Orders & checkout

How do I place an order?

Add items to your bag, select size and quantity, proceed to checkout, and submit your contact and shipping details. You will receive an on-screen confirmation; our team may contact you to finalize payment if the gateway is pending.

What currency are prices in?

All catalog prices are listed in US dollars (USD).

Can I change or cancel an order?

Contact support@velunafashion.com or call +1 (212) 555-0147 as soon as possible. If the order has not shipped, we will attempt to accommodate your request.

Products

What products do you sell?

Women's apparel only — see Products & Services Information.

How do I choose a size?

Use our Size Guide and the size selector on each product page.

Will the color match the photo?

We photograph items under consistent lighting; slight color variance may occur by screen or dye lot. This is noted on product pages and in our product policy.

Shipping & returns

See full details in Shipping & Returns Policy. Summary: free US standard shipping on orders over $75; 30-day returns on unworn tagged items unless marked final sale.

Payment & refunds

See Payment & Refund Policy. Refunds are issued to the original payment method after we receive and inspect eligible returns.

Privacy & cookies

See Privacy Policy and Cookie Policy. Use the cookie banner to accept or limit non-essential cookies.

Contact

Contact form · support@velunafashion.com · +1 (212) 555-0147